General trading conditions, Masthead
Placing Your Order
Should you wish to order Thangkas or Statues via our web site, the following options are open to you:
Order of Thangkas or Statues from our websites: Unless otherwise indicted, the Thangkas or Statues shown in our sections are available for immediate delivery.
Order a Thangka of your own choice to be painted for you. Just please send us a good
photo or color copy from a book or other source. You can also send us the picture by e-mail
as an enclosure.
- In the tradition of monks and believers for over 1000 years, order your own personal
For this we require an exact sketch on which the Buddha aspects (dieties) and
depictions of the legends of your choice and all other desired elements are depicted as
clearly and in as much detail as possible. Such custom-made thangkas, like those created in
the tradition of ancient custom demand a great deal of time and effort to complete, resulting
in a correspondingly higher price, which can only be determined after consultation with our
artist regarding a specific order. This may take quite some time; the delivery periods are
also longer than for other Thangkas. In return, however, you have the guarantee that your
Thangka motif is truly unique in all the world. It is your own exclusively personal motif!
We ask your indulgence and under-standing regarding the time factor involved in all aspects
of such special orders. Furthermore, an exchange or return of these pieces, so matter-of-fact
for other Thangkas, is not possible in this case unless serious iconographic flaws or defects
are detected in that particular scroll painting.
Orders placed in compliance with options 2 - 3 are painted by one of the most reknowned
artists of Nepal with more than 30 years of experience painting Thangkas. Because your
Thangkas are painted individually for you, longer waiting periods of 4 - 15 months, in some
cases longer, can arise. You can use our e-mailbox below, or one of those to be found in every
other section, to place all orders and to transmit personal correspondence or data to us.
Your personal data is secure; all e-mails are protected by the internationally recognized xxx
coding system and so are safe. Your data will not be passed on to third parties or used for
any other purpose. "Here you can send us an eMail or your order"
The prices for the Thangkas and Statues in sections A, B, C G and P are given in Euros. The prices in US $ or other currencies
can be determined according to the corresponding current daily exchange rate. The official exchange rate on the date the order is placed
shall determine the definite purchase price. These prices includes all taxes in Germany but not taxes, customs clearances or other fees in
For shipment to countries outside of Germany, the gross price is the net price.
Please inquire about prices for Thangkas to be personally painted for you. The price depends on size, variety of depictions and the type of Thangka desired (multicolored, black, red, blue or gold) and for these and other reasons cannot be quoted here.
Shipping costs Thangkas & Statues worldwide in Euro.
All countries belonging to European Union in mainland Europe including the UK, Ireland, Malta, Cyprus (EU). But not overseas territories of the EU!
Alle Staaten der EU auf dem europäischen Festland incl. Irland, Großbritannien, Malta, Zypern (EU). Nicht jedoch die überseeischen Gebiete der EU!
All other European countries and Canary Islands, Ceuta & Melilla, Cyprus-north. Overseas territories of the EU.
Alle anderen Staaten Europas und Kanarische Inseln, Ceuta & Melilla, Zypern (Nordteil). Überseeische Gebiete der EU.
Algerien/Algeria, Bahrein, Iran, Israel, Jemen/Yemen, Jordanien/Jordan, Kanada/Canada, Katar/Qatar, Kuwait, Libanon/Lebanon, Libyen/Libya, Marokko/Morocco, Oman, Saudi Arabien/Saudi Arabia, St. Pierre & Miquelon, Syrien/Syria, Tunesien/Tunisia, USA, Vereinigte Arabische Emirate/United Arab Emirates
All other regions and countries
Alle anderen Regionen und Staaten.
You have two options for payment of your Thangka:
a) by PayPal *1
b) by bank transfer to our account *2
*1 PayPal, an eBay-enterprise, is the global leader in online-payment service. Using this service you can make your payments conveniently (at no extra PayPal charge) by bank transfer or credit card. We have no access to your data. Your transfer is conducted safely in coded form. You may presently make payments with PayPal in the following currencies: US dollars, euros, pound sterling, Canadian dollars und yen. Further currencies are to be added in the future.
With the PayPal Online Payment Service we use, you can also conveniently pay by credit card.
The following credit cards are accepted:
Visa, MasterCard, American Express
(with the exception of American Express Corporate Card!)
*2 If you should wish to make your payment conventionally by means of direct bank
transfer (without involving PayPal), we will gladly provide you, on request, with our bank
connection, and in the case of international transfers, also with the
SWIFT-Code and IBAN-No.
Return and Withdrawal Rights
Only applicable to NON-EU countries
Of course, you have the right to withdraw your order within 14 days of placing it, or to return a Thangka in accordance with the respective legal provisions if you are not completely satisfied. In this case, please return the scroll painting carefully
wrapped and with adequate postage to our address.
Only applicable to EU countries
Right of revocation
You have the right to revoke this contract within fourteen days, without having to state your reasons.
The revocation period shall be fourteen days from the date on which you or a third party that you have specified (which is not the carrier) takes possession of the final goods.
To exercise your right of revocation, you must inform us,
Schmiedeweg 78 A
Tel.: +49 (0)5022-1687
The EU Online Dispute Resolution Platform:
of your decision to revoke this contact, by means of a clear declaration (such as a letter sent by mail, fax or e-mail). You may use the attached model revocation form, but this is not required.
In order to observe the revocation period, it is sufficient if you send the notification regarding the exercise of the right of revocation prior to the expiration of the revocation period.
Consequences of a revocation
If you revoke this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (with the exception of the additional costs that arise from the fact that you have chosen a delivery method that is different to the standard delivery that we have offered), immediately and no later than fourteen days from the date on which we receive the notification regarding your revocation of this contract. For the repayment, we shall use the same payment method that you used for the original transaction, unless a different method was expressly agreed with you; in no event will you be charged any fees for this repayment.
We may refuse reimbursement until we have received the goods back from you, or until you have demonstrated that you have sent the goods back, depending on which is the earlier date.
You must send the goods back to us, or deliver them to us, immediately and in any event no later than fourteen days from the date on which you inform us of the revocation of this contract. This time period shall be kept to if you send the goods prior to the expiration of fourteen days.
You must bear the direct cost of returning the goods.
You shall be liable for any diminished value of the goods only if such diminished value is attributable to handling on your part that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated, and for the production of which an individual choice or determination on the part of the consumer is definitive, or which are clearly tailored to the personal needs of the consumer.
The Thangkas are delivered to you rolled up in scroll form in a protective mailing tube either from Germany or directly from Kathmandu by post or by courier service.
Please inquire about shipping fees for international delivery.
It is our policy to present our Thangkas without the traditional brocade frame, as many Thangka lovers prefer their Thangkas without such a frame. Should you desire a silk brocade frame for your Thangka, this is no problem. We will have it tailor made for your thangka according to the fabric sample of your choice (see Section M, in which you will find brocade samples) and will send it to you separately. As a matter of principle, for reasons of practicality, we do not ship Thangkas already equipped with sewn-on frames. With the separately delivered frame you will receive tried and true instructions for easily mounting it on the Thangka yourself, so that you can fasten
the frame to the Thangka in only a few minutes' time.
Contacting Us / eMail
You can contact us by e-mail at
Your personal data, e.g. credit card numbers etc. are safeguarded by the internationally recognized
SSL coding security system. This insures their complete inaccessibility to unauthorized parties.
You can also reach us by:
Phone: +49 5022-1687
We would be happy to answer any other questions you might have by
Your Snow Lion-Team Gallery Tibet